> ## Documentation Index
> Fetch the complete documentation index at: https://api.leadey.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone numbers and regulatory bundles

> Buy a number in a regulated country — the documents you need, and the approval that has to clear first.

<Note>
  Video walkthrough coming soon.
</Note>

Most countries do not let you simply buy a phone number. They require proof of
who you are and where you are based, verified before the number is issued. That
proof is a **regulatory bundle**, and it has to be approved before you can
provision a number in those countries.

This trips people up because the requirement is invisible until you try. You
pick a UK mobile number, and Leadey tells you an approved bundle is required.
This page is how to get one.

## When you need one

|                |                                                                                                                  |
| -------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Needed**     | Most of Europe including the UK, and many other regulated markets — and often a different bundle per number type |
| **Not needed** | Countries with no regulatory requirement, where a number is issued immediately                                   |

A bundle is specific to **a country and a number type**. An approved UK bundle
for local numbers does not let you buy a UK mobile number — that is a second
bundle. Leadey checks for a matching approved bundle at the moment you try to
provision, and tells you which one is missing.

## Before you start

Have these ready. Gathering them mid-form is where the time goes:

* **Registered business name**, exactly as it appears on your registration —
  not your trading name if they differ
* **Company registration number** (a CRN in the UK) and the authority that
  issued it
* **Registered business address**, including postcode
* **Company website**
* **An authorised representative** — a real person at the business, with their
  name, email and job title
* **Supporting documents** as PDFs or images. Which documents are accepted
  varies by country; typically proof of registration and proof of address, such
  as a utility bill or bank statement in the business's name at the registered
  address

<Note>
  The details must match your official registration exactly. A trading name
  instead of the registered name, or an office address instead of the registered
  one, is the most common reason a bundle is rejected — and a rejection means
  starting the review again.
</Note>

## Create the bundle

1. Go to **Settings** → **Phone Lines** → **Regulatory Bundles**
2. Create a bundle and choose the **country** and **number type** it is for
3. Fill in the business information, address and authorised representative
4. Upload the supporting documents for that country
5. Submit it for review

## What the statuses mean

| Status             | What is happening                                                                       |
| ------------------ | --------------------------------------------------------------------------------------- |
| **Draft**          | Yours to edit. Nothing has been submitted.                                              |
| **Pending review** | Submitted, waiting to be picked up.                                                     |
| **In review**      | Being assessed. Nothing for you to do.                                                  |
| **Approved**       | Done. You can now provision numbers of that type in that country.                       |
| **Rejected**       | Something did not satisfy the regulator. The reason is shown — correct it and resubmit. |

Approval typically takes a few business days. It is not instant, and it cannot
be rushed, so start it before the day you need to be calling.

## Then buy your number

Once the bundle is approved, go to **Settings** → **Phone Lines** and provision
a number. Leadey attaches the matching approved bundle automatically — you do
not select it.

## If you are rejected

Read the reason given, fix exactly that, and resubmit. In order of how often
they cause it:

1. Business name not matching the official registration
2. An address that is not the registered address
3. A document that is expired, unreadable, or in a different name
4. A representative who is not actually authorised to act for the business

## Related

* Part 2 covers connecting everything else — mailboxes, calendars, LinkedIn
* Part 8 covers using the numbers once you have them

<Card title="Part 8 — Call with the Power Dialer" href="/tutorials/08-power-dialer" horizontal>
  Work a call list, log outcomes, stay compliant.
</Card>