9. Work the Inbox

Outreach is easy to start and easy to drop. The Inbox is where the work actually pays off — every reply, from every channel, against the person who sent it and everything you already know about them.

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What lands here

• Email replies from your connected mailboxes
• SMS and WhatsApp
• LinkedIn messages
• Missed calls and voicemails

Each one is attached to its lead, so you open a reply and see their whole history — not a message from an address you have to go and look up.

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Scope it to you or the team

Use the user selector at the top to switch between your own conversations and the whole team’s. A manager reviewing what came in overnight and a rep working their own replies want different views of the same inbox.

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What a reply does automatically

When someone replies, Leadey:

• Marks the lead as replied
• Stops any workflow they are in, so nothing chases someone who has already answered
• Surfaces them on your Cockpit as needing a response

That second one matters most. The fastest way to lose a warm reply is to send them the next scheduled email the following morning.

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Handle opt-outs

A reply asking to stop, an unsubscribe click, or a hard bounce adds the person to the workspace suppression list. Every send checks it. You do not have to remember, and a colleague on another campaign cannot email them by mistake.

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Turn a reply into next steps

From the conversation you can book a meeting, create an opportunity, set a task, or change their status — without leaving the thread.

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What you should have now

A single place where replies arrive, with sequences stopping on their own when someone answers.